We accept payments by credit card via PAYPAL. The payment must be paid in full until the order is shipped.
If you are not a registered user of PAYPAL (secure credit card purchase online), please visit their Web site.
Orders will be shipped via Canada Post within 3 to 5 business days. When your order will be ready to be shipped, Canada Post will send you a confirmation e-mail with a tracking number. Delivery charges will be confirmed when ordering. If you are absent at the time of delivery, notice will be left to indicate when and where to pick up the package at the nearest post office. Allow extra time for delivery outside urban centers and in remote areas. Delivery times are provided for informational purpose only and are not guaranteed.
Expedited parcels: within 3 to 5 business days
RETURN AND PURCHASE
If you are not completely satisfied with your purchase, please contact us by e-mail.
An item can be returned for store credit within 14 days of receipt, in the original packaging via Canada Post. Return shipping fees will be at the expense of the customer.
For any defective or damaged product, you have 3 days within the receipt of the order to contact us by e-mail.
In Canada, Sophie Produits Italiens sales tax are collected on products ordered through this Web site. The sales tax rate applied on the order will depends on the shipping address of the order. GST of 5% (goods and services tax) is added to all orders in all provinces, with the exception of the following provinces where the HST (harmonized sales tax) is added to all orders: Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador (15%). In addition, the provincial sales tax is added to all orders (9,975%) placed and shipped in Quebec and British Colombia (5%).
Sales taxes do not apply to orders shipped to the United States.